1. I can't receive the ingots after topped up successfully.

Platform: Mini Client
Server ID: S152
Character Name: Earsane
UID: 200000090077048
Payment option: Mobile Banking BCA
Was the money deducted from your payment account: Yes
Accurate Recharge Time: yesterday 20:30 and 21:58

screenshot: http://imgur.com/a/4Ifeh and http://imgur.com/a/GXiOX

I topped up 250 x 2 ingots but I only received 250 ingots which supposedly 500 ingots.