i cant recieve my ingots

. I can't receive the ingots after topped up successfully.

Platform: Chrome
Server ID: S28 Tobirama
Character Name: Sasuke19
UID: 200000089780353
Payment option: Dragonpay
Was the money deducted from your payment account: PHP 478.20
Track ID: Did not capture it.
Accurate Recharge Time: 6.07pm