I can't receive the ingots after topped up successfully. i recharged again a couple of minutes later and i received the ingots. all in all i spent 100 but got 50. so i lack 50.

Platform: Mini Client
Server ID: S220
Character Name: нresveʟɢr
UID: 200000089097898
Payment option: CodaPay (GCash)
Was the money deducted from your payment account: Yes
Track ID: attached. http://i1335.photobucket.com/albums/w665/forgamingaccsonly/17078493_1674586629224017_1239911743_n_zpsrcqwfkas.jpg
Screenshot(error page): No errors, just didn't receive the ingots.
Accurate Recharge Time: in between 10:14AM to 10:16AM (HK time)