I didn't receive the ingots after topped up successfully.

Platform: Browser (Safari)
Server ID: S34 Shizune
Character Name: Hasla
UID: essential information: 200000082989612
Payment Option: Bank Transfer - eNETS
Was the money deducted from your payment account: Yes
Track ID: essential information: Paydib 20161229191624816






Screenshot(error page): essential information

Accurate Recharge Time: 29/12/2016. 7:24pm

Please solve the problem asap thanks.




This post was last edited by Tykiyyi at 2016-12-29 20:09