Platform: internet explorer
Server ID: s309 uk
Character Name: PukPui
UID: 200000096646411
Payment option: credit card
Was the money deducted from your payment account: yes
Track ID: 149805288 (second recharge 50 ingot)
Screenshot(error page): essential information
Accurate Recharge Time:23.00 - 23. 15

hi I have recharge 2 times first time 500 ingots and it doesn't come to my account and I don't have any screenshot for that because I don't expect to have problem with recharge,
so I recharge again with 50 ingot and it doesn't come to my account again this time I have screen shot for that
please check this error and fix it.
thank you in advance