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[ Bugs ] Feedback about Payment Options Issues

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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-06-26 07:51:46Show All Posts
359#
  • Hotel?Trivago On 2017-06-24 13:16:10
  • I can't top up successfully with *X payment options.

    Platform: Browser(Chrome)
    Server ID: S338 Inherited Will
    Character Name: Unknown
    UID: 200000099933771
    Payment option: Globe Cash
    Was the money deducted from your payment account: NO
    Track ID: No Transaction has been made
    Screenshot(error page): please see attached file
    Accurate Recharge Time: June 24, 2017 1:09pm
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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-06-30 12:16:38Show All Posts
361#
  • ABHMK On 2017-06-29 22:18:30


  • need to screenshot the basic information cause apparently i couldnt add emoji but my character name got emoji .____. thanks again.


    This post was last edited by ABHMK at 2017-6-29 22:33
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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-02 05:54:54Show All Posts
363#
  • JazzRayzor On 2017-07-02 00:23:45
  • Please reply in the following format if you encounter these issues:
    1. I can't receive the ingots after topped up successfully.

    Platform: Mini Client
    Server ID: S110
    Character Name: JazzRayzor
    UID: 200000085158945
    Payment option: Bank Transfer - FPX
    Was the money deducted from your payment account: Yes
    Track ID: 1707012347550048
    Accurate Recharge Time: 01/07/2017 23:48:54
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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-04 05:04:47Show All Posts
365#
  • B00BIT0 On 2017-07-03 22:22:05
  • 1. I can't receive the ingots after topped up successfully.

    Platform: Browser Chrome
    Server ID: S26
    Character Name:B00BIT0
    UID: 200000082554093
    Payment option: Credit Card
    Was the money deducted from your payment account: Yes
    Track ID: essential information (Some number like this: 153584179_narutoen)
    Screenshot(error page): see below
    Accurate Recharge Time: 01:40 AM (+8 GMT)
    Description: I topped up 5k ingots (99 USD+) but I didn't get it. I was able to do it the day before but today it failed. I tried this option several times including 24 hours later but error was the same so i just switched back to Paypal. However, I found out later that my account was still deducted.

    The attempts were made last July 1, 2917.

    note: the screenshot below isn't for just that one but the other attempts also showed the same screenshot.




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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-08 06:16:59Show All Posts
370#
  • DisDick On 2017-07-07 21:41:22
  • I try to order ingots last night and its telling me transaction fail plz help me
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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-08 06:20:35Show All Posts
371#
  • Kilika Uchiha On 2017-07-08 05:20:45
  • Platform: mini client
    server id: s28
    character name: KilikaUchiha

    I need to find out how to get a 100% fuoll refund on all the money I have spent on the game. if you could pls pm me we can speak on details pls, and thx
Hello,

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  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-09 07:58:44Show All Posts
373#
  • richardsyah On 2017-07-08 12:11:47
  • Platform: Chrome
    Server ID: S601
    Character Name: Richard
    UID: 200000108933822
    Payment option: SMS Billing
    Was the money deducted from your payment account: Yes
    Accurate Recharge Time: 7 & 8 July 2017 (i forget the time)
    Please solve the problem, it take my money twice
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