I can't receive the ingots after topped up successfully

Platform: Browser(Chrome)
Server ID: S337-Erupt
Character Name: Iruka
UID: 200000089516027
Payment option: Bank transfer MEPS FPX
Was the money deducted from your payment account: MYR 203.93 2500ingots
Track ID: 1702222201340504
Accurate Recharge Time: 22:18:43 This post was last edited by Mohd Izwan at 2017-2-23 00:25 This post was last edited by Mohd Izwan at 2017-2-23 00:35 This post was last edited by Mohd Izwan at 2017-2-23 00:37 This post was last edited by Mohd Izwan at 2017-2-23 00:51