There are 4 sets of equipment, did he check to ensure that it's not a case where he have some, but not all, of his equipment upgraded and was looking at the wrong set(piece), possibly due to an unintended equipment swap from one ninja to another (for example, set 1 is upgraded to purple while 2-4 are blue, he went to look at set 1 but for some reason, the equipment was swapped to set 2 on that ninja and thus he saw blue)

I really doubt they are going to check logs for you/your friend thou... especially when you have no evidence whatsoever....

As mentioned before, please make sure that your equipment is set properly on your ninjas.

If you are certain, please let me know, I'll try to think of some other solution

first of all, its not my equipment, second thing would be that i asked her already about that before, she said everything is blue, thats not possible if it was purple the day before, "everything is blue......".
what kind of evidence? is it recommended because of bugs like that to screenshot everything everyday? wtf.

If it's not you who experiences the problem, please let the player affected to contact either the forum, or Customer Service system.
Resolving issues through someone may cause some complications, it would go much smoother and safer if we have direct contact with the player.

yea ill tell her, i guess she doesnt believe that some1 helps her but ill let her know that i found an ear and some eyes :D!

Very well then, I will close this thread, if she wishes to have her issue checked, she can either PM me, or make a new thread :)