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[ Bugs ] Server merge problem

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  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 0
On 2017-06-22 20:52:53Show this Author OnlyDescending Order
1# Go To
I have a server merge problem with my account, contacting the in game customer service doesn't help, been waiting for 3 days got 2 respond that basically a copy paste of each other.

After the merge I can't access into the server I am playing at, the loading screen stop at 14% right after the sound.swf finished loading, a pop up appeared "Connection failed. Please contact customer service" Which I did and I only received unhelpful reply after a day of waiting. Ya da ya da ya da Flash, browser, vpn. Please send secreen shot if all the stop didn't help, which of course I did sent a sreenshot to get basically the same reply again a day later which said basically the same thing and asking me to send screen shot again.

The problem didn't come form my side because the same account can go to any other server just fine, only the server I was playing on that got merged. For the record, flash latest version, no popup blocker, with or without vpn doesn't work for that server. Jump onto another server and everything work jsut fine, go onto that server, the problem happen.

I expect to have the problem resolve before this got lock, don't give me a we are looking into it then lock this post because that would be just plain unprofessional. Give me the reason then resolve the reason.

P/s the verification code works really well guys, took me at least 30 tries to get one that I can barely read, there are people out there that are colour blinded you know?P/ss: S213- Giant Sand Burrial- Character name HottestAunt
http://forum.naruto.oasgames.com/en/forum.php?mod=image&aid=30319&size=300x300&key=86abf5809506220a&nocache=yes&type=fixnonehttp://forum.naruto.oasgames.com/en/forum.php?mod=image&aid=30320&size=300x300&key=a2193a3582933c17&nocache=yes&type=fixnonehttp://forum.naruto.oasgames.com/en/forum.php?mod=image&aid=30321&size=300x300&key=9c2a865613a00be3&nocache=yes&type=fixnone This post was last edited by 260***@facebook at 2017-6-22 21:09
This post was last edited by 260***@facebook at 2017-6-22 21:24
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-06-23 07:23:00Show this Author Only
2#
Hi there,

Please check your PM :)
  • Registered: 2017-07-24
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On 2017-06-23 12:21:50Show this Author Only
3#
Umm Sorry Qolem, which PM?
  • Registered: 2017-07-24
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On 2017-06-23 12:26:34Show this Author Only
4#
  • HottestAunt On 2017-06-23 12:21:50
  • Umm Sorry Qolem, which PM?
Messages on top of your page beside logout . Btw i dont think he PM u . This post was last edited by sul***@yahoo.com at 2017-6-23 12:27
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 21
On 2017-06-23 12:49:26Show this Author Only
5#
  • Kuro하돌 On 2017-06-23 12:26:34
  • Messages on top of your page beside logout . Btw i dont think he PM u . This post was last edited by sul***@yahoo.com at 2017-6-23 12:27
That what I was asking, which PM. No one has PM me yet @...@
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 21
On 2017-06-23 16:21:16Show this Author Only
6#
  • Qolem On 2017-06-23 07:23:00
  • Hi there,

    Please check your PM :)
I still haven't see any Pm Qolem @...@
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 21
On 2017-06-23 18:59:33Show this Author Only
7#
Update: Entire 4th day, one moderator said check your pm but there was no pm for the entire day, In game support ask about information regarding computer specs and internet connection.

Which part of I can log into other server just fine hard to understand?
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-06-23 21:26:12Show this Author Only
8#
  • HottestAunt On 2017-06-23 18:59:33
  • Update: Entire 4th day, one moderator said check your pm but there was no pm for the entire day, In game support ask about information regarding computer specs and internet connection.

    Which part of I can log into other server just fine hard to understand?
Hi there,

My apologies, I was certain I sent you a message :L
That being said, it should be there now.
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 21
On 2017-06-27 17:41:24Show this Author Only
9#
Woooo Day 8 and the problem haven't improve yet
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-06-28 02:20:00Show this Author Only
10#
  • HottestAunt On 2017-06-27 17:41:24
  • Woooo Day 8 and the problem haven't improve yet
I understand the frustration, but please keep this issue to the PM, if we started it there.
My apologies for the delay it's taking, however I will also have to close this thread to prevent extra unneccesary messages.
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-28 09:11:53Show this Author Only
11#
  • HottestAunt On 2017-06-27 17:41:24
  • Woooo Day 8 and the problem haven't improve yet

Hello again,


It was brought to my attention that your problem has not been solved yet, for which I deeply apologize.

According to what I remember, your issue was that one of your computers allows you to login to the game, while other doesn't?

I asked our team for more solutions than what I presented you with before :)


Once again, I apologize for this issue being left hanging, due to lack of response, I assumed it to be solved back when we were talking about it.


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