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[ Updates ] Game Freezing after Casting a Mystery

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  • Registered: 2017-07-24
  • Topics: 105
  • Posts: 9
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On 2017-06-22 17:22:02Show All PostsDescending Order
1# Go To
Dear Ninjas,

We were informed that some units are unable to cast their Mystery Skills, such units include Sasuke (3-Stars and above) and Gaara. The game freezes whenever one of these two units cast their Mystery Skill.
We are currently investigating this situation in order to solve it ASAP.
If you have more information concerning other units that were also affected by this issue, please provide us a print screen of this bug followed by the indication of which unit and which skill was affected.

ServerID:
Character name:
Bug Ninja and skill:
Bug screen:

Thank your for your help,
Naruto Online Operation Team
  • Registered: 2017-07-24
  • Topics: 105
  • Posts: 9
  • Moderator
On 2017-06-22 17:54:47Show All Posts
2#
Dear Ninjas,

Thank you for quickly providing us with information which helped to quickly solve this issue.
The Mystery Skills for Sasuke, Gaara, Anko and Haku have all been fixed. During the weekly update,the art for these units' Mystery Skill was updated; a problem with the coding of the source of this new art and the previous one occurred during the process.
We are sorry for any inconvenience.

Thank you,
Naruto Online Operation Team
  • Registered: 2017-07-24
  • Topics: 105
  • Posts: 9
  • Moderator
On 2017-06-22 20:45:41Show All Posts
21#
Dear Ninjas,

Thank you for quickly providing us with information which helped to quickly solve this issue.
The Mystery Skills for Sasuke, Gaara, Anko and Haku have all been fixed. During the weekly update,the art for these units' Mystery Skill was updated; a problem with the coding of the source of this new art and the previous one occurred during the process. Please clear cache and refresh game to fix this problem.
We are sorry for any inconvenience.

Thank you,
Naruto Online Operation Team
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