sorry but i need to say something about this
i already got those compensation and i would like to say thanks for that, but after what i see, not everyone that got this bug know that they need to post some screenshot, so most of them didnt have it, please reconsider this, since there's still ppl that lost 1 week without ti/sa and cant get compensation because of no screenshot.
at least try to check some of the game log for the ppl that said need compensation(i dunno if you have game log or not in this game, but if you have please check it)
and in the next time, it would be better if you at least some in game mail also to tell ppl what they need to do if this kind of bug happen again
(i know that you put some news about this also in the game news on client when the bug happen, but not everyone use client, so some of them might missed it, thats why it would be better if you mail them in game)