A good start would the for the company supplying us the game to have some respect for us players. If I throw $100 at the game(which I have unfortunately exceeded), I should have something decent in return (lets keep in mind this is a 2.5D browser game after all).. but that is not the case. Not even close.. The only way we can expect any real change is if we all just stop spending until we get what we want. It's not like trying to talk with the mods will change anything.. if they dislike your post or can't be bothered, they just close your thread. This is a very childish way to go about, how can we communicate when they refuse to even talk with us when we ask serious questions? They want our money and that is all.
It's a shame really, because it is a good game. It's just ruined by greed and incompetent moderators.
If we really want any change, we all need to stop giving them our hard earned money. Money talks, if there's no cash coming in, something will have to change.