nope. ive even submitted proof twice and still nothing

Nah got nothing yet.

Tobei messaged me to say without a screenshot no comp will be sent. I asked for more clarification on that since the post he made did not ask us to submit a screenshot - still awaiting an answer but it may be best for Tonei to respond here since I'm sure a lot of people are wondering the same thing.

Screenshot of what exactly

They are requiring that you had submitted screenshots showing your TI/SA 0'd out and dated during the issue. I know they initially asked for that but after the first round of people had a fix go through , Tobei asked for anyone else who didn't get fixed to provide their UID, server, tmezone, and name. Many people did that but based on the reply I got from Tobei - people who followed those instructions will not be compensated. Maybe I miss understood so hopefully he can reply here to clarify for everyone.

Bump, this is something I've been asking about over the last week now every day. Keep getting told different days; posted during the 1st with screenshots, during 2nd they ask for the players to post just the information. How could we ask people to post something so it can be fixed then turn around with topics deleted and say that the information posted based on what was requested won't be enough. Please clarify and or *y this thread so we don't see these topics. `rant over.

http://forum.naruto.oasgames.com ... 4&page=1&from=space

that is the original thread asking for information about ti/sa bug.

it asks for a print screen of the bug but it never asks for the date or time, but according to tobei without date and time rewards cant be given
since i use 2 monitors the print screen was too big to upload by default so i had to crop it just to be ABLE to upload it and since it didn't say that date or time were needed I didn't include them.
This post was last edited by Shadoblaze at 2017-3-29 07:54

this is what I'm confused by, how can you ask for one thing then later on change up the requirements that where never asked for in the first place

i messaged tobei that they didnt ask for a time or date so i just snipped a close up of my ti at 0/0 and sa at 0 and he told me this

I see, explain the situation in your email.
They'll investigate and decide rather send it or not.

Hopefully you receive it. This post was last edited by 174***@facebook at 2017-3-29 08:13

Im referring to this post where no one was asked to provide screen shots:

http://forum.naruto.oasgames.com/en/forum.php?mod=viewthread&tid=15871

I believe that the assumption is that the player have already posted in the 1st reporting thread with the screenshot.
You can't "still" have problem if you never had the problem to begin with. And in their mind, if you didn't report the problem in the 1st thread in a timely manner like you "should", that would be your fault.
And I would think that as long as you have qualifying screenshot in either thread, the comp can be sent.

The fact that a time stamp is required makes sense, seeing that you could have them reset for the week, finish them all by Thursday, then take a screenshot. While it should be possible to verify by some backend log whether you simply finished them for the week or it didn't reset, they are probably too lazy to bother and therefore conclusive screenshots are required. Given that, I doubt any screenshot made after 10:00 server time on the 16th would count, because that is the earliest time at which people can finish all the TI of the week if it reset. (well, it takes some amount of time to finish 5 runs for the day, but the amount o time required is difficult to estimate, so for simplicity, that's probably the cut off)
By the same token, they probably won't care much about the SA screenshot, but instead working off of the TI screenshot mostly.

That said, just because it makes sense doesn't make it fair, if it wasn't required in the original requirement, it should never be required ever.

Personally, I think they should also accept the screenshot if the post that contains the screenshot was made in the correct time frame (and not edited after the time frame). While it is POSSIBLE that the screenshot is taken from a previous week, it is unlikely, not lots of us keep such screenshot around. So in all likelihood the screenshot was taken near the time of post and thus reflect the problem of the time, even if the screenshot itself have no time stamp. It's something I feel they should honor.

It really irritates me that they feel they can take an attitude of "whatever, man" with their customer base. I'm a p2w, but I don't have deep pockets. I've given maybe over $200 over 6 months, which makes me a paying customer. The fact that they can take such a stance with a bug that should not have happened to begin with, and then take an attitude like this after people ask for a compensation really pisses me off.

You can't "still" have problem if you never had the problem to begin with. And in their mind, if you didn't report the problem in the 1st thread in a timely manner like you "should", that would be your fault.

I get what you're saying but I disagree- their initial post was to discover the cause and resolve the issue. It was never about compensation -- they asked players to post so they could get it resolved. A lot of players on my server didn't post individually because they assured everyone it would be resolved. Once the first fix went through, they asked anyone who still had an issue to post, so more people posted that time around.

The intent of the post was to resolve the issue, not to take down a list for compensation. More posted in the second thread because it ran longer and clearly was more for the intent of compensation. Tobei even acknowledged toward the end of the week that there would be a compensation and everyone should post - linking the thread that doesnt state to provide screenshots.

I'm a little surprised that there isnt any data being captured behind the scenes though - I'd think it would be pretty easy to validate who was affected on the back end - probably easier than modifying a screenshot for people who want to take advantage.

It really irritates me that they feel they can take an attitude of "whatever, man" with their customer base. I'm a p2w, but I don't have deep pockets. I've given maybe over $200 over 6 months, which makes me a paying customer.
I spend about $1800/ month averaged out. Tobei hasn't added to this so I won't say I'm mad or anything yet.

Anjira it is and they probably do they just can't be bothered. If they don't then their management is seriously lacking.

Neither post mentioned anything about compensation, both claims to be attempt of resolve. The only mention of compensation was raised by the 100 coupon etc stuff for a different bug. I'm fairly sure that talk of compensation for the TI bug was not raised until it was too late (i.e. after Thursday 10am)

I'm too lazy to go through every page but...
The first thread contains 36 pages, made in a bit under 2 days
The second thread only 23 pages
And given the "valid" screenshot time frame, only 12-15 pages of the second thread is useful, as any post past that will likely contain a screenshot that is taken too late, even if they asked for screenshot (unless they already have one and only posted later)

In any case, if done right, log data should be able to be used to find who was active but haven't done any TI/SA that week. Thou this does have some problems, it is far better than depending on screenshots. It should have been theoretically easy to compile a complete (or almost complete) list of all affected players before Thursday 10am in that week, just a set of queries that look for those with 0 remaining TI chance should have done it. This is certainly a value that is stored in some sort of database, so it should be able to be pulled up. Granted, this might require help from the actual dev of the game and not something Oasis could do. But bit over 3 days should have been more than enough to get whatever help they need.

My reference to compensation was for posts like this:
http://forum.naruto.oasgames.com/en/forum.php?mod=viewthread&tid=15946&extra=page%3D13&page=2

I agree with this as well. I mean for people who didn't get screenshot or took an invalid screenshot they would lose out so much. It's not fair to people who lost a week of TI/SA and not get compensation just because they didn't realize they had to post screenshot. Definitely using log data would be better.

Which was made on the 16th, the Thursday, at 8pm. LA servertime(the latest server)
That is entirely too late for any new screenshot to be taken, as there is no way for them to verify using the screenshot whether the player didn't get a reset or if it's simply been done for the week. And if they are going to verify via log, then screenshot would not be a thing in the first place.

So that post is entirely useless regarding the need of screenshot.