Oasis is a game publisher. The only thing they have control over is pricing. The people who develop the content of the chinese version is Tencent. The team that translates the Chinese content into our version is another team entirely, don't know who.

If there are bugs in the game, they would have to gather reports from players (they can't find the bugs themselves), then forward those reports to those who "translate" our version. After that they may or may not prioritize fixing the bug.

Gameplay suggestions follow the same. Oasis says the truth that they are "listening", whether the Devs actually follow our suggestion is a different matter however.