There are complains (including mine) in customer service section about how people in low servers couldn't do anything about ranks and how rank rewards (they even apologised for ... us not understating 'their writing' ) were such bad surprise. And now server match making are rulling out people that did not pay enough for.
Can you please explain how people who didn't pay enough can't get matchs? When people in the group I am in are f2p and they get matches. On the rewards, get over it. Things happen you can't change. If a bug happens and you don't get rewards, that's another subject.

Why are you contradicting yourself. you said and i quote. "And now server match making are rulling out people that did not pay enough for." . Now you say some power level pay people will play alone. I know a few paying members which include my self, that do not have a problem getting matches. Also about the arena issue. I have yet to have a problem with arena. If you didn't get the rewards that you should have gotten talk to the people in customer service. The first day cross arena happened I fought people every 1-2 minutes.