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[ Updates ] Post Maintenance Issues - 16th February

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  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-02-17 04:33:41Show this Author Only
41#
  • WorldApart On 2017-02-17 04:07:01
  • Good Day.

    I am noticing a serious drop in game quality as of late.

    You(Staff of Naruto ENG) often use words like, " im not sure", "ill ask the team", " maybe ", " in my opinion".

    I really don't want to waste time doing Group Summon event just to find out it will no longer be their when i wake up the next morning.

    I know you don't create the updates yourself but pls tell Naruto ENG staff to pull their * together.

    You overly charge for events compared to other servers and are milking the game for every $1 and still can't create a solid gaming environment.

    I guess in the End what they say is true, "Even though you don't understand Chinese you still have a better gaming experience with the Original".
    EDIT : I have played a number of Oasis games before and all have turned out to be utter dissapointments, I expected more since the word "OFFICAL" was used but i now realise words are often thrown around far too easily and i hope future creations of our beloved Anime have more thought taken into them.


    This post was last edited by syl***@gmail.com at 2017-2-17 04:18
    This post was last edited by syl***@gmail.com at 2017-2-17 04:18
Hello,

I realised that maybe my words were too much and I used wrong words to describe the current situation and I am sorry about that.

What I was trying to say is that we are currently talking about Group summon. There is really low possibility that we will remove this feature. Not only it would be bad move from our side, it would also disappoint our players and we don't want to disappoint you guys.

As for your feedback regarding our team and our update. I will pass it to the manager and I will let others know that our players feel we should improve our communication.

I agree with you and we will do our best. There is always room for improvements and we are open to suggestions and helpful feedback.

Have a nice day.
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 71
On 2017-02-17 04:35:35Show this Author Only
42#
  • Daiske On 2017-02-17 03:39:57
  • Hello,

    I wouldn't say you did it for nothing. I'm sure you had fun while beating someone in arena. No ? ; P

    As for what you can do, actually yes. That ranking is awesome example. Screen your current arena rank, arena ranking and maybe if you still have your message with rewards and keep them. Once I get response from our team, I will let everyone know.
Sure, I had fun :).


Would something like this be enough?
I've deleted the mail unfortinately. Sorry if I'm bothering too much but a lot of my groupmates did the same so we want to know what to do.


Thanks in advance :)
  • Registered: 2017-07-24
  • Topics: 48
  • Posts: 1614
On 2017-02-17 04:42:19Show this Author Only
43#
Now that I've came back on and saw this...I wish that I had gotten the anbu rewards, I could've gotten gnw sai ;-;
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 455
On 2017-02-17 04:43:22Show this Author Only
44#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Hello,

I just have 1 question regarding your post, will we the players, have to prove we had "Sage of the Six Paths" rank before the rewards were given today, in order to get it back up for next month or does the staff has information on the matter already and we dont have to worry.

I ask this because i'm not the type of person to keep taking screenshots all the time and i did had the rank but not sure i can, post reset, actually prove i did had it, the best i could do without going over my group discord would probably be this
http://image.prntscr.com/image/5e01b5660d7a4c429408e6aeb97f1510.png
  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 58
On 2017-02-17 04:43:34Show this Author Only
45#
Hello, I'm currently lv 77 on S260: Sphere of Graves from US East (NY) and i just can't find people on ranked arena OR training arena, however, my alt account which is lv 40, gets matched in a matter of seconds.
  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 119
On 2017-02-17 04:53:45Show this Author Only
46#
Daiske, are you sure this is how arena rewards work in china? Because in my opinion reaching sage rank is pretty difficult for most people AND they won't get any reward before they reach that rank for the first time (Unless you count 1 Shurado frag as a reward LOL).
  • Registered: 2017-07-24
  • Topics: 19
  • Posts: 51
On 2017-02-17 04:57:27Show this Author Only
47#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Hello. i was Rank 1 in my server in Arena (Six path Sennin) i got my reward and i got unranked again. but its ok i reached again sage of the six paths but now noones seems to participating in arena.. also a lot ppl from my group - server did the same thing but now they are struggling to get again Six path Sennin cause noone's is in Queue . what should they do???
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 22
On 2017-02-17 05:36:33Show this Author Only
48#
5 hours of queue time and only 2 opponents found.
FIX
YOUR
GAME
:@:@:@:@:@:@:@:@:@:@:@:Q:Q:Q:Q:Q:Q:Q
  • Registered: 2017-07-24
  • Topics: 7
  • Posts: 287
  • Moderator
On 2017-02-17 06:17:31Show this Author Only
49#
Was it intended for arena to become purely cross server and no longer matchable with other players in our server? Was trying to test a lineup with a groupmate, and no matter how long we queued after the update, we never met (>15 mins).
Arena practice was a good avenue previously to test lineups between players where the power gap in the outside world made it unfeasible to do so without significant effort to power down, hopefully this isnt permanent :P
Edit, PS:
The cross server functionability was definitely working, since I managed to fight a few players from other servers. Just we could never match with one another after trying to meet at a time when no one else was left queueing.
This post was last edited by Slacker~ at 2017-2-17 06:19
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 33
On 2017-02-17 06:17:35Show this Author Only
50#
This whole issue with rewards is disappointing, with all the hard work people put in to reach even Kage rank, you would think that you would have EARNED the rewards for actually reaching that rank, instead of being rewarded with the rewards that you would get from the lowest rank, as if you had never played arena once.

What a let down.
  • Registered: 2017-07-24
  • Topics: 15
  • Posts: 40
On 2017-02-17 06:19:44Show this Author Only
51#
So ehm this isn't how season rewards should work, originally player supposed to get ac*ulated rewards for ranks he gained in arena (originally means in chinese tencent game), but first there is only 2 options either 1 rewards for six path rank, or the lowest possible reward (kinda unfair isn't it?).
Then talking about queue - its insanely long, since now arena is mostly based on who got most initiative, can you imagine being matched for 38 minutes just to fight guy who beats you out purely by initiative? (kinda :@:@)
And last, make arena great again, make arena season rewards a*ulated.
  • Registered: 2017-07-24
  • Topics: 21
  • Posts: 214
On 2017-02-17 06:33:26Show this Author Only
52#
  • Lawbacon On 2017-02-17 06:19:44
  • So ehm this isn't how season rewards should work, originally player supposed to get ac*ulated rewards for ranks he gained in arena (originally means in chinese tencent game), but first there is only 2 options either 1 rewards for six path rank, or the lowest possible reward (kinda unfair isn't it?).
    Then talking about queue - its insanely long, since now arena is mostly based on who got most initiative, can you imagine being matched for 38 minutes just to fight guy who beats you out purely by initiative? (kinda :@:@)
    And last, make arena great again, make arena season rewards a*ulated.
Was it actually ac*ulated in CN? So they got each set of awards for each rank they achieved?

Sorry, the arena in CN is one area not well versed on, so want to clarify.
  • Registered: 2017-07-24
  • Topics: 16
  • Posts: 77
On 2017-02-17 06:40:04Show this Author Only
53#
So are our ranks going to be reset to six paths, or will proof be needed after the bugs are fixed?
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 323
On 2017-02-17 06:44:22Show this Author Only
54#
  • 1x1x1x1 On 2017-02-17 06:40:04
  • So are our ranks going to be reset to six paths, or will proof be needed after the bugs are fixed?
At this moment, it is safe to take a screenshot of your rewards and rank, and if anything goes wrong and they require information, then provide it. I am sure they can know on their end who was maxed rank and such.
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 7
On 2017-02-17 06:59:34Show this Author Only
55#
Personally I just fail to see the purpose of making even practice arena cross server, I tried doing my daily wins today, I'm only level 56 and naturally don't have any good ninjas, and everytime I tried I ran into the same guy, water main using 4 tails naruto, tobirama, sailor sakura and double healing with the water main's mystery and and standard, so how exactly does this help the game in any way? you wanted to help the p2w people with yet another thing to get cool rewards from, that's all fine and dandy in the ranked one, but what was the reasoning behind making practice also cross server?
This post was last edited by Ichika2 at 2017-2-17 07:00 This post was last edited by Ichika2 at 2017-2-17 07:03
  • Registered: 2017-07-24
  • Topics: 31
  • Posts: 467
On 2017-02-17 07:50:03Show this Author Only
56#
  • Daiske On 2017-02-17 02:58:50
  • Hello everyone.

    Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.

    Problems with arena, that includes arena rewards.
    Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
    Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!

    As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.

    Group summon
    Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.

    If you have any question, feel free to ask and I will gladly answer your questions and concerns.
    @Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
    This post was last edited by Daiske at 2017-2-17 04:08
Wow so all those who are already sage of six paths rank will get the highest reward for free next month too?. Such a fair system man love it!
  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 51
On 2017-02-17 09:18:09Show this Author Only
57#
good to know all the hours i put into arena to reach my rank were all gone to waste since i didn't reach six paths, you know why i didn't reach six paths in time? because it was impossible to queue before yesterday's update but as i said it doesn't matter, you can only get the best reward or get none, thank oasis, great system! 10/10, whoever thought of this is a genius, if one of the mods can kindly tell me who that is i would like to send him a special "thank you" note.
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 33
On 2017-02-17 09:24:53Show this Author Only
58#
  • Reggin On 2017-02-17 09:18:09
  • good to know all the hours i put into arena to reach my rank were all gone to waste since i didn't reach six paths, you know why i didn't reach six paths in time? because it was impossible to queue before yesterday's update but as i said it doesn't matter, you can only get the best reward or get none, thank oasis, great system! 10/10, whoever thought of this is a genius, if one of the mods can kindly tell me who that is i would like to send him a special "thank you" note.
I feel the same.

It feels like there's no reason to do arena now if this is all we get for spending so much time in it.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 18
On 2017-02-17 09:36:51Show this Author Only
59#
WHyy dahell I get Ninja student worth of Rewards when I am a super Kage???? I did my best, wasted my time queueing to get one opponent! and only to be given shiet at d end of d day for not reaching 6 path.

Will this be going onward in the future? So u need to be at 6 path or just stay as ninja student? This post was last edited by ToroKenshee at 2017-2-17 10:12
  • Registered: 2017-07-24
  • Topics: 492
  • Posts: 230
On 2017-02-17 09:49:11Show this Author Only
60#
  • ToroKenshee On 2017-02-17 09:36:51
  • WHyy dahell I get Ninja student worth of Rewards when I am a super Kage???? I did my best, wasted my time queueing to get one opponent! and only to be given shiet at d end of d day for not reaching 6 path.

    Will this be going onward in the future? So u need to be at 6 path or just stay as ninja student? This post was last edited by ToroKenshee at 2017-2-17 10:12
Hello,

actually NO, with the new implementations you are required to reach Sage of Six Path just once. Allow me to make an example.

This is A, :hug:, A is a good player which spends a lot of time playing Naruto Online.

Before Maintenance A is ranked as Super Kage in Arena.
After maintenance 16th February, he is given the minimum rewards.

So A :hug: decided to give it all this month and reach Sage of Six Path.
Come new month which is March, A will be rewarded Sage of Six Path rewards. :victory: and his rank will be reseted.

On March, A has a lot of issue with his work, so he only managed to reach Kage rank in Arena.
But guess what, come April where season reset he actually receive Kage Rank rewards! :victory:

I've tried my best, i hope you guys can understand it is important for players to reach your Sage of Six Path rank ONCE in order to somehow "Reset" your ranking and prizes you gained due to the all new mechanics "cross server" that took place.

Thank you.
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