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- Registered: 2017-07-24
- Topics: 13
- Posts: 323
- Daiske On 2017-02-17 02:58:50
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Hello everyone.
Since we are getting a lot of tickets on our support or a lot of question not only via PM but also on our Facebook page, I'm here to explain what is happening and what are we going to do.
Problems with arena, that includes arena rewards.
Most of you already know that, unfortunately, we have few problems with Arena season and rewards for your current Arena season. At the moment, we are still collecting reports and data regarding arena and all problems connected with it. If you didn't receive your arena rewards, make sure to report it. We will look into it.
Keep in mind, in order to receive full rewards you have to reach rank "Sage of the six paths". If you rank is lower than mentioned rank, you will receive rewards for the lowest rank. Everything is explained in the season rules. !! THIS IS NOT BUG !!
As for your rank, our plan was not to reset your ranks this month and let you keep your current rank. That means free rewards next month. If you are already "Sage of the six paths", you don't have to do anything. You will just get your rewards again at the start of next month. But the main problem we have with ranks is that players are reporting their ranks were changed and they have to start from zero (from the lowest rank). This is not intended and it will be fixed.
Group summon
Okay, first let me say we are really sorry about this "update". This wasn't supposed to come out yet and we are now deciding if we will keep this feature in the game or if we will remove it and add it back at the right time. We know it is already in the game and most of you are happy about it. The reason why we are considering to remove it from the game is that we need and want to make sure it will work as it should. I can't share anymore info about this feature, sadly. We will update you with our result as soon as possible.
If you have any question, feel free to ask and I will gladly answer your questions and concerns.
@Edit : And just to calm everyone. If you want to hear my opinion about Group summon, it won't be removed. Maybe I used the wrong types of words. I'm sorry about that one. But we are still discussing what to do with Group summon.
This post was last edited by Daiske at 2017-2-17 04:08
Sorry to ask this, but if our ranks were reset, do we provide an image of that via pm or this forum? That way we can guarantee our ranks to still give us the full benefit or would you guys know on your end? -
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- Registered: 2017-07-24
- Topics: 13
- Posts: 323
- 1x1x1x1 On 2017-02-17 06:40:04
- So are our ranks going to be reset to six paths, or will proof be needed after the bugs are fixed?
At this moment, it is safe to take a screenshot of your rewards and rank, and if anything goes wrong and they require information, then provide it. I am sure they can know on their end who was maxed rank and such. -
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