Server ID and Timezone: S248 UK

In-Game Character Name: ZipperTheFly

UID (Recharge, Top right corner): 200000087453628

Screenshot of the Arena Interface:

Screenshot of your in-game Email:
for the great yet been cleaned ... the problem lies in the fact that he had received an award for the arena, he came to the mail went got it there. after some time noticed that the reward no no no fragments Ninja Scrolls fragments. Before you pick up the award in the mail were 2 departure of the client. whether it is possible as it is all the same to receive their reward?
screenshot lack fragments also enclose