Great to know that you of all people know how they should do their work, when you don't know how their working pipeline works or how they are set up in the first place. However I can tell you 1 thing.
Most of the time such companies have different sections who work on different problems and whenever something is finished they put it into a line of update where it fits.
So instead of ranting here, how about just being silent and let them do their work, for many of them it is late evening if you didn't realise that yet.
If you can't handle tech issues / work delays, you should consider to stop playing any game affected by weekly patches.
Iam sure you never stumbled upon unforeseen problems in your life.

Technicians work is not to give info, that is what the administrators or moderators work is here for that forum and I also doubt they work in the same building, so there's that.
So, if the technicians are busy right now fixing that problem, I doubt they give any info out until it is actually finished.
Again, I don't think you have any clue how things actually work.

As you see, when the technicians don't give any info, the moderators, cannot give any info either.
Also they do not work all day either.

Well that's how you look at it, but that's not how working pipelines work.
Companies just handle things differently.