I mean, there's really no need for people to be so passive aggressive about this. The Moderator is nothing more than a messenger when it comes to in-game issues, they aren't developers, they can't give you updates whenever they feel like it.
I want my rewards too, but until the "messenger" actually gets a message to convey to us, what purpose does it serve to be impatient? We've gone this long without the rewards so far, what's another week? The 2.0 Arena Update hasn't even been implemented for a full 30 days yet.
Anyway, I'd much rather them take their time and figure out what went wrong with the rewards than to have to do this all over again next month.