Information has been collected and sent towards the team.

Please be patient. This post was last edited by Tobei at 2017-1-27 00:03

Hello,
Just looked at your screenshots out of curiosity. Don't think you are missing any points.
To *yze-
You bought 10 mission box from shop, giving 100 point.
Did all 10 missions from friends, that's 150 points, total 100+150= 250 point

Out of those you spent 120 (20x6) for cave keys, 100 for Hanzo (50x2), so total spend 220 point.

By now you should have 30 point left, and that you have.:)

Any news about the time it will require to get the points back?
Cause i'm not sure if I want to buy more mission box before the event ends so i'm kinda Stuck... this bug is blocking the whole event...

Server ID: S30: Iruka
Character Name: Hikaru
UID: 1490060214344858

Details: a) 70 points.
b) Don't remember exactly, but probably somewhere before 7.30pm server time.

Printscreens: Time-limited Shop:

Inventory:


Mobilization event:

This post was last edited by 149***@facebook at 2017-1-27 18:20 This post was last edited by 149***@facebook at 2017-1-27 18:22

Server 115 Ebizou
Name Kyosuke
UID 110501101611193605342@google
Details: i bought 250 packs and only receive 750 points when must to be 2500 points that was yesterday and will send a report it they answered me now and told me write here ill send a picture too.U can see server time in 1st picture the others was edited because cant upload was take at the same time.



I want hanzo frags with my points i lose.
file:///C:/Users/Usuario/Pictures/Screenshots/Captura%20de%20pantalla%20(3).png
file:///C:/Users/Usuario/Pictures/Screenshots/Captura%20de%20pantalla%20(2).png




This post was last edited by 110***@google at 2017-1-27 18:33 This post was last edited by 110***@google at 2017-1-27 18:34 This post was last edited by 110***@google at 2017-1-27 18:37
This post was last edited by 110***@google at 2017-1-27 18:39

This post was last edited by 110***@google at 2017-1-31 21:35
This post was last edited by 110***@google at 2017-1-31 21:36

Server ID:
Character Name: Jubei
UID: 200000084388905
Details:
a. How many points did you lost? 1st purchase 53 box point received only 3202nd purchase 100 box open 32 box point received only 40
total point lost : 490

b. 26/01/2017 time 07: 07: 52

i would like killer bee fragment This post was last edited by ttd***@yahoo.com at 2017-2-4 17:51

Did they start giving points back? Did anyone got em? Did someone got an answer? Can we stop being ignored? Will they give the points back before the event ends? or will the refound be as ingots spent for the boxes? 8000 ingots are not a low amount...

No, I haven't received any points or compensation. And we haven't had any update since 9 hours ago saying they forwarded the claims and that we need to "be patient".

I don't understand why its taking so long to just mail out a new set of boxes to the ppl what were affected by the bug..

Server ID: 7 (Neji)
Character Name: Mojo
UID: 200000078858085
Details:
a. I lost 400 points. (8,800 ingots spent: 440 boxes x 10 points = 4,400 points.... I redeemed 80 Hanzo frags = 4,000 points...
P.S: I also redeemed the Cave Keys with the free 10 boxes we get daily from the mission mobilization event.
b. Around 6:30 AM 1/26/2017

I would like to redeem Killer Bee fragments.

Thank you.
This post was last edited by mojo9 at 2017-1-31 13:45 This post was last edited by mojo9 at 2017-2-1 05:16 This post was last edited by mojo9 at 2017-2-2 10:20

Thank you.

Patiently waiting...by time we get compensated i'll have enough free points to finish out Hanzo....im so glad i paid to be able to get it right away (insert sarcasm)..

honesty i just want a refund this shouldn't have taken this long and GNW is tomorrow at least give us the possibly of what we are getting back like this is money we paid for you guys to take this long without any updates is not customer service.

Server ID: S78n Pain-Shurado & S161 Kyushoku Deer

Character Name:
MrAgno

UID: 200000090467559

Details:
a. How many points did you lost?
S78 = 3,000 ingots (150 box)
S161 = 3,000 ingot (150 box)

b. when you lost the points?(server time)
S78 = 2017-01-26 01:04:41
S161 = 2017-01-26 09:29:55

Screens:
1. a print screen with your Time-Limited Shop,
2. print screen of all the items in your inventory,
3. a print screen of the Missions Mobilization event in which we can see how many points you have.

I dont have this anymore but i have only this pictures left..
http://i1159.photobucket.com/albums/p626/_agno_/Play%20Naruto%20Game%20Live--Naruto%20Online%20Official%20Website170125225428_zps3vv2khrf.jpeg
http://i1159.photobucket.com/albums/p626/_agno_/Play%20Naruto%20Game%20Live--Naruto%20Online%20Official%20Website170125225816_zpsbwwf1s6u.jpeg
http://i1159.photobucket.com/albums/p626/_agno_/Play%20Naruto%20Game%20Live--Naruto%20Online%20Official%20Website170125230937_zpsymxbjj8g.jpeg
http://i1159.photobucket.com/albums/p626/_agno_/NarutoOnline170126070520_zpsavzdhgen.jpeg
http://i1159.photobucket.com/albums/p626/_agno_/NarutoOnline170126070723_zpsacipqjzt.jpeg
http://i1159.photobucket.com/albums/p626/_agno_/NarutoOnline170126070618_zps0srjvtaw.jpeg
http://i1159.photobucket.com/albums/p626/_agno_/NarutoOnline170126070451_zps6ukkwpea.jpeg



This post was last edited by agn0 at 2017-1-28 11:59

I understand your frustration, but it won't make the process go any faster.


I've written down the newer posts.
Please, players, remember to write down your UID/Information. If it's not written, Chances are you won't receive the proper compensation.

ID：527021Time：2017-01-26 03:30:00Server：S96 Character：izayakudo

how much long we still to wait the compensation or points?

Yeah anyone been compensated yet ?

No. Three days and nothing but "Be patient" and "we've informed the team".

I hope its not the same compensation for everyone, because that is BS. There is no way, I, who hasnt lost much, should be compensated the same as people who lost more.