A thing to note, if you move a character in a lineup then it becomes set to last place. So if you moved Konan from another space and back then she should be considered last and should shield the puppet then. But it seems that that's not the issue so support is the best way to go, else it might be that the puppet is no longer considered as Akatsuki. If you have, IIRC, Akatsuchi or Fu you can test their shielding mechanic with the puppet and see if they shield the puppet because the puppet should be considered Fire-type and should be shielded.