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5.0 GNW Treasure Minato
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[ Bugs ] Still on the high risk list.

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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 19
On 2016-12-22 19:58:27 ｜ Show this Author Only ｜ Descending Order
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I can't seem to buy ignots has im on the high risk list, i've been on the list for over a month now. I usually pay card, but i've payed via paypal for the last month.
Can some pls take me off the list

2011101399623931957 is the reference number
145568297 is the order number
This post was last edited by YesImKazuma at 2016-12-22 20:55
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 19
On 2016-12-23 03:12:21 ｜ Show this Author Only
2＃
Bump. would really like to get this sorted out
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まだまだ
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 165
On 2016-12-23 03:16:56 ｜ Show this Author Only
3＃
I can't recharge anymore either so its gonna screw me and I'll only get half the rebate for this event
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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2016-12-23 03:33:20 ｜ Show this Author Only
4＃
Hey

Thank you for the information provided.
Please be patient as we look into it.
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 19
On 2016-12-23 04:20:19 ｜ Show this Author Only
5＃
Thank you for getting back to this. If possible I was wondering if u could send me a message or reply back here once it's been sorted
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  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 59
On 2016-12-23 04:30:19 ｜ Show this Author Only
6＃
delete this post This post was last edited by hie***@gmail.com at 2016-12-23 04:31
まだまだ
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 165
On 2016-12-23 04:32:15 ｜ Show this Author Only
7＃
  • On 2016-12-23 04:20:19
  • Thank you for getting back to this. If possible I was wondering if u could send me a message or reply back here once it's been sorted
Can you fix for me too so I can get the rest of my recharge rewards, I could only recharge $50 once after trying $100 and want the 5k ingot rebate before day is over
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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2016-12-23 05:43:55 ｜ Show this Author Only
8＃
  • まだまだ On 2016-12-23 04:32:15
  • Can you fix for me too so I can get the rest of my recharge rewards, I could only recharge $50 once after trying $100 and want the 5k ingot rebate before day is over
Hey

Do you play on Client, Facebook, etc?
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まだまだ
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 165
On 2016-12-23 05:44:52 ｜ Show this Author Only
9＃
  • Tobei On 2016-12-23 05:43:55
  • Hey

    Do you play on Client, Facebook, etc?
Client, but I tried recharging on chrome as well, and it worked once even after it was not working for the first few tries then went back to not working. ):
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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2016-12-23 05:50:56 ｜ Show this Author Only
10＃
  • まだまだ On 2016-12-23 05:44:52
  • Client, but I tried recharging on chrome as well, and it worked once even after it was not working for the first few tries then went back to not working. ):
You can you provide me with your

Platform: Mini Client / Browser(Chrome/Firefox...)
Server ID: S1/S2/S3........
Character Name:
UID: essential information(Login the Official Website with your account——click recharge——Find UID in the right-top of the recharge page)

We'll try to get back with you shortly
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まだまだ
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 165
On 2016-12-23 05:53:41 ｜ Show this Author Only
11＃
  • Tobei On 2016-12-23 05:50:56
  • You can you provide me with your

    Platform: Mini Client / Browser(Chrome/Firefox...)
    Server ID: S1/S2/S3........
    Character Name:
    UID: essential information(Login the Official Website with your account——click recharge——Find UID in the right-top of the recharge page)

    We'll try to get back with you shortly
Platform: Mini Client
Server ID: S48
Character Name: まだまだ
UID: 200000086258751
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-12-23 06:02:01 ｜ Show this Author Only
12＃
Hello,

if you are on high risk, please use different payment option. I understand you are already using different payment option but you have to change it one more time. If it won't help, then I can check where is the problem. But I can't remove your from the list manually.
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CeciAKATheFace
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 8
On 2016-12-23 06:04:13 ｜ Show this Author Only
13＃
What is the high risk list? Is this why I can't recharge?
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 19
On 2016-12-23 08:55:31 ｜ Show this Author Only
14＃
Platform: Mini Client
Server ID: S95
Character Name: YesImKazuma
UID: not sure since I'm at work.

I'm from Australia so I don't have many payment options. I can only use card and PayPal as my options. So there's no way for me to use another option.
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-12-23 21:11:13 ｜ Show this Author Only
15＃
  • On 2016-12-23 08:55:31
  • Platform: Mini Client
    Server ID: S95
    Character Name: YesImKazuma
    UID: not sure since I'm at work.

    I'm from Australia so I don't have many payment options. I can only use card and PayPal as my options. So there's no way for me to use another option.
If possible, try to recharge higher amount of ingots.
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  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 3
On 2017-04-30 11:34:50 ｜ Show this Author Only
16＃
I tried both of the ways that have been mentioned to me in my own thread, and if I am able to be taken off the list as well, I would appreciate that.

Info

Platform: Client
Server ID: S410
Character Name: DaggergraceNo2
UID: 2000000101036697
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