Hey

After the update, Do you have anything potentially blocking Flash?

I can confirm it's happening to my lap top but not my pc. I won't let my PC update without my permission. My laptop however did update and is getting that same bug

Hello,

and what is your current version of Flash Player ? Latest update shouldn't affect our game in any way.

I'm having the same issue, except it causes a Windows Kernel memory call error. or Blue screen, yay my like 15 restarts testing this.

However it Only happens in this game when I try to battle something and it starts loading. Otherwise game works fine.
I know a few others on my server having the same issue, and its only when we start loading a battle. Sadly that's over 3/4 the game we can't access.

It also happens regardless of browser/miniclient/facebook etc. So I'm assuming there is an issue with the newest security update with flash, and the game, because all other flash games and everything else works just fine. This post was last edited by Yksirf at 2016-12-18 12:39

I'm also getting the error when entering a battle i'm using windows 7 on a laptop it first happened on the 16th

Most likely, the update you've downloaded is corrupted. I also had to update my computer but I'm not getting this error. Are you getting this error in both, mini client and browser ?

Hi i just tried it in the browser and the game isn't crashing its only the client thats giving me trouble so its something up with that

I am also having this issue only in the client. Whenever I try to prompt a fight, I blue screen. The game runs fine in the browser though.

Hello everyone,

sorry for late update. It has been confirmed that there is some problem in Windows update. In other words, it's not our fault or problem on our side. What you should you do is go back to the point before you installed the new update and wait till Windows will publish fixed version of their update.

Can you confirm whether its the Windows or Flash update we need to roll back?

From what I know - Windows update from 15th December.

Hey Daiske - I've rolled back my Windows updates, and that did not resolve the issue. Any other suggestions?

Thanks for the help!

I've rolled back to multiple restore points in windows. (Some even as far back as early November.)
It still crashes (Blue Screen) when any battle is loaded, client or browser.
However, when ever I play on the client for china's version, it still runs perfectly fine.
I still need to see if my laptop (also on windows 10) can play on either.
Ill update with any other information i can gather

The game now blue screens through the client and browser my mini dump says that its a conflict with my norton security it says caused by driver IDSvia64.sys and the bug check string says BAD_POOL_HEADER hopefully you can fix this so i can play once again

This is really annoying it just froze before the fight started and it crashed right after i couldn't get back into sage world and i was top 3. :(

As of yesterday the issue seems to be fixed norton had a update and my computer found a driver update which seems to have solved the issue

I made a fix video for this. But in short all you need to do for now. Is set the launcher to Windows Xp SP3 mode. In the compatibility settings. This will bypass that crash for now.

Roll back to the original Windows 10, i had the same issue with the latest update